Queue Psychology
Queues are a part of everyones life. It is very important for Emergency Services, such as the Police, Fire Brigade or Ambulance, to avoid queues in order to save someones life. There are three types of queues: combined queue, multi-queue and single queue. In mult-queue system you can jump from lane to lane and not get stuck in the queue. In a combined queue, there's one queue and several servers so there is one great advantage of a combined queue - you don't get the "Slip Skip" phenomenon. Single queue guarantees that the first person in, is the first person served. People hate "empty time", so sometimes people leave queues after waiting for some time. For this for instance, in New York, the Manhattan Savings Bank is live entertainment - usually music. These facts of queue psychology let us to choose how to behave in situations related to queues.
